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• We value your custom and want you to be happy with anything you purchase from Venezuela Boutique. You have the right to change your mind for most items you buy online and get a full refund within a specific timeframe.

• This right of cancellation is incorporated both within the laws of Ireland and the EU. At all times Venezuela Boutique Limited and its stores fully acknowledge and respect your full and unqualified statutory rights under those laws and regulations.

• When you buy goods online from us and wish to return them for any reason, you have up to 14 days from the date you receive those goods to tell us that you wish to cancel. Following that, you then have a further 14 days to return those goods to us. This right also applies to gift items.
  
  
• Note, where items are referred to a 'Final Sale' or 'Clearance', we cannot offer refunds unless the item is faulty/defective. If this is the case, please contact us and follow the below instructions

• Any returned items must be in their original condition, unused and undamaged, with all garment tags, hygiene or security seals, where applicable, and ‘do not remove tags’ intact and attached.

• If you are returning goods, you will have to pay for the actual cost of returning them. We are then required to refund all payments, including any standard delivery charges, along with the original price you paid. If you are returning goods purchased online, please follow the following guidelines.
  
  
• Firstly, email venezuelaqueries@gmail.com to tell us what goods you are proposing to return. We will send you a prompt reply acknowledging your email.

• Then, repackage the item(s) you wish to return in their original, undamaged and unused condition, ideally in their original packaging. Enclose the original receipt or copy of that receipt. Please ensure that the package is sealed properly.

• Post the parcel to Venezuela Boutique Ltd., 85 Strand Street, Skerries, Co. Dublin, K34 H023, Ireland. You should obtain proof of the date of posting, or tracking number if relevant, which proof you should retain until the matter is finalised and you have received your refund. Obviously, you are responsible for the goods until they have been successfully returned to us.

• Once your return is received and inspected, we will send you an email to notify you that we have received your returned item and notifying you of our response to your refund request. Your approved refund will be promptly processed and a credit will automatically be applied to your credit card or original method of payment.

• Further information about your consumer rights is set out on the website of the Competition and Consumer Protection Commission: The Competition and Consumer Protection Commission (ccpc.ie). You may access information about the relevant European regulations on https://ec.europa.eu/consumers/odr/main/?event=main.trader.register

• If you have any queries, you may email us at venezuelaqueries@gmail.com. Also, our phone numbers, relevant addresses and hours of business are clearly set out on our website venezuelaboutique.ie

Delivery

Delivery within the Republic of Ireland & Northern Ireland is via courier service and usually takes 1-2 working days and requires a signature. This period may be extended over bank holiday and Christmas periods. All items will be insured against damage or loss during posting. The delivery company may contact you prior to delivery to confirm your address and location. Please provide a correct phone number. 

• We will make every effort to deliver goods within the estimated timescales. However, delays are occasionally inevitable due to unforeseen factors or events outside our control, for example extreme weather, a flood or fire. We shall be under no liability for any delay or failure to deliver the products within estimated timescales.
• The delivery cost within the Republic of Ireland & Northern Ireland is €7.50. For international deliveries, please refer to the section below relating to international orders.
• We offer FREE Delivery to ROI & Northern Ireland over €100
• Risk of loss and damage of products passes to you on the date when the products are delivered to you.

International Delivery 

International Deliveries are fulfilled by An Post. Tracking numbers will be made available to you once your item has been dispatched. Please allow 7-10 days approx for deliveries. 

International Shipping Costs:

Great Britain (England, Scotland & Wales) - €12.00 
Rest of World - €18.00